Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with all original tags, packaging, and accessories, if applicable.
Not be damaged, washed, altered, or otherwise used.
Be accompanied by proof of purchase or your order information.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Items marked as final sale.
Gift cards.
Personalized or customized products.
Items that have been worn, washed, damaged, or altered after delivery.
Any item that cannot be returned for hygiene or safety reasons.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at:

Email: KathleenFaught61525@hotmail.com

Please include the following information in your email:

Your full name.
Order number.
Name of the item(s) you wish to return.
Reason for the return.
Photos of the item if it arrived damaged, defective, or incorrect.

Please do not send an item back without first contacting us and receiving return instructions.

4. Return Shipping

If the return is due to a change of mind, incorrect size selection, or another reason that is not caused by an error on our part, the customer may be responsible for the return shipping costs.

If you received an incorrect, defective, or damaged item, please contact us as soon as possible. If the issue is verified, we may provide a replacement, refund, or appropriate return shipping assistance.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed by your payment provider after we issue the refund. The exact time may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

6. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at KathleenFaught61525@hotmail.com as soon as possible and provide your order number and clear photos of the item and packaging.

We will review the issue and work with you to provide an appropriate solution.

7. Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or product, you may be asked to return the original item and place a new order.