Shipping policy

This Shipping Policy outlines the shipping, processing, delivery, and related terms applicable to all orders placed on japentigers.com (the “Site”). By placing an order on our Site, you fully agree to the shipping terms stated below.

1. Fulfillment Model

japentigers.com operates on a dropshipping business model. We do not maintain on-site physical inventory. All products are stored, processed, packed, and shipped directly by our verified overseas third-party suppliers. We only provide online product display and order matching services.

2. Order Processing Time

After your order and payment are successfully confirmed, our suppliers will begin order verification, product picking, quality inspection, and packaging procedures. The standard order processing period is 1 to 5 business days. Processing time excludes weekends, public holidays, and peak shopping seasons. Orders placed during promotional events or holidays may require extended processing time without prior notice.

3. Standard Shipping & Delivery Time

We provide worldwide standard shipping services for all eligible orders. The total delivery time consists of order processing time and international logistics transportation time. Standard international shipping generally takes 7 to 25 business days after order shipment, varying by destination country, regional logistics efficiency, and customs clearance progress.
Please note that business days do not include weekends, statutory holidays, and customs off-duty days, which will not be counted in the delivery cycle.

4. Shipping Delays & Exceptions

We do not guarantee fixed delivery dates and are not liable for shipping delays caused by factors beyond our reasonable control, including but not limited to:
  • Customs inspection, detention, clearance delay or local policy restrictions;
  • Extreme weather, natural disasters, epidemic control and force majeure events;
  • Logistics carrier suspension, route adjustment, transportation failure or operational delays;
  • Global shopping peak seasons, holiday logistics congestion;
  • Other governmental behaviors or third-party logistics abnormalities.
No refund or compensation will be provided for normal shipping delays within the above scope.

5. Shipping Address Responsibility

Customers are solely responsible for providing accurate, complete, and valid shipping addresses, including detailed street information, postal code, contact name and valid phone number. We will strictly deliver packages according to the address information you submitted during checkout.
We are not responsible for package loss, return, misdelivery or extra shipping fees caused by incorrect, incomplete or invalid address information, wrong contact information, or customer’s failure to pick up the package in time.

6. Customs Duties & Local Taxes

All product prices displayed on our Site do not include international import duties, value-added taxes, customs fees or any other local government charges. All additional fees incurred during customs clearance and local delivery shall be borne solely by the customer.
We will not undertake any tax reimbursement, customs clearance processing or compensation responsibilities for local tax and duty issues.

7. Package Tracking

Once your order is shipped, we will send a shipping confirmation email with a valid tracking number and tracking link. You can monitor the real-time logistics status of your package through the official tracking channel. Individual orders may have intermittent tracking information updates due to international cross-border logistics transmission delays, which is a normal logistics phenomenon.

8. Undeliverable & Returned Packages

If the package is returned due to customer reasons including but not limited to unclaimed delivery, wrong address, refusal to pay customs duties, or inactive contact, the return shipping fee and related handling fee shall be deducted from the refund amount (if applicable). We reserve the right to refuse reshipment of returned packages caused by customer personal reasons.

9. Policy Updates

We reserve the right to update and revise this Shipping Policy at any time without prior notice. The updated policy will take effect immediately after being posted on the Site. Your continued use of our website and placement of subsequent orders constitute your acceptance of the latest Shipping Policy.

10. Contact Information

If you have any questions about shipping time, logistics status, package exceptions or other shipping-related issues, please contact our customer support team through the official support channel on our website.